Terms & Privacy

Angelica — AI Lead Concierge, operated by Susana Lopez · Neuratek · susana@neuratekgroup.com
Last updated: July 2026

Terms of Service

1. The service

Angelica is an AI-powered lead concierge that answers and qualifies inquiries arriving through your connected channels (website chat, email, and/or WhatsApp on a dedicated business number). Angelica responds using information you provide and approve during onboarding — your services, pricing, FAQs, and tone.

2. What we promise — and what we don't

We promise fast, always-on responses and graceful lead qualification. We do not guarantee sales, closed deals, appointment volume, or specific business outcomes. Angelica is an AI system: while trained on your approved information, occasional imperfect responses can occur, and you can review every conversation in your dashboard.

3. Fair use

Each plan includes a monthly AI-reply allowance (Starter: 500 · Growth: 1,500 · Elite: 5,000). Allowances exist to prevent abuse and comfortably exceed typical volumes. If you consistently exceed your allowance, we'll reach out to move you to a suitable plan — we never cut you off mid-conversation without notice.

4. Your responsibilities

  • Provide accurate business information; you are responsible for the accuracy of prices and claims Angelica is trained on.
  • Use Angelica for inbound replies to people who contacted your business. Unsolicited outbound messaging (SMS/WhatsApp cold outreach) is not part of the service and may violate laws such as the TCPA.
  • Comply with disclosure laws applicable to your jurisdiction and your customers' jurisdictions regarding automated agents.

5. Billing & cancellation

Plans are billed monthly in advance. You may cancel anytime, effective at the end of the current billing period. Setup fees, when charged, are non-refundable once onboarding work has begun.

6. Your data is yours

All leads, contacts, and conversations captured for your business belong to you. You may request a full export at any time, and deletion of your data upon cancellation.

7. Limitation of liability

To the maximum extent permitted by law, our liability for any claim related to the service is limited to the fees you paid in the three (3) months preceding the claim.

Privacy Policy

What we collect

  • From you (the business): your name, business name, email, phone/WhatsApp number, website, and the business information you provide for training.
  • From your leads: the messages they send to your connected channels, their name if shared, and their contact identifier (phone number, email address, or anonymous web session).

How we use it

Solely to operate the service: generating replies, scoring leads, showing conversations in your dashboard, and sending you alerts. We do not sell personal data, and we do not use your leads' conversations to market to them on our own behalf.

Processing

Messages are processed by enterprise AI language-model providers under their API terms to generate replies, and stored securely in our database (hosted on Supabase, U.S. region) with per-business isolation. Access to your conversations requires your private access key.

Retention & deletion

Conversation data is retained while your account is active. Upon cancellation you may request export and/or deletion of all your business's data, which we complete within 30 days.

Your leads' rights

If a person who contacted your business requests access to or deletion of their data, contact us and we will assist you in fulfilling it promptly.

Contact

Privacy questions: susana@neuratekgroup.com

This document is a general template provided for convenience and does not constitute legal advice. Consider review by a licensed attorney for your specific situation.